Checkpoint: Rogers Issues Edition

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I’ve been having a issues with my Rogers services as of late. My cable boxes stopped working and cable modem needs frequent power cycling to work.

Cable TV Woes

All my cable boxes suddenly stopped working and long story short: it was my active splitter. But before I discovered that it was my fault, I filed a ticket with Rogers who claimed it was their fault and continues to update me with automated messages stating such and they they’re still looking to it. They’re not sending a tech and I haven’t contacted them to clear the issue but I’m finding it curious that they would allow someone to go 5+ days without service.

Cable Internet Dies

My cable modem freezes and I need to give it a power cycle to restore internet access. I know it’s not my router because I cannot even access the cable modem’s webpage and none of the lights blink. I replaced the unit at a local Rogers store and the issue continued. I replaced the passive splitter in hopes it will do something but I’m leaning towards it being that my replacement might be a dud as well. As extra precaution, I gave the unit additional space to breathe to rule out the possibility of a heat issue since it has been getting warmer.

It was surprisingly easy to exchange modems. However, trying to determine if cable modem issue was on my end or Rogers’ was an exercise in frustration. The live chat attendant wasn’t knowledgeable and didn’t even comprehend the notion of my cable modem loosing its IP and requiring a power cycle.

The workaround is so easy which is why I’m putting up with the nearly daily power cycling but my patience is wearing thin.

What have I been playing? Overwatch and a little dabbling of Ocarina of Time 3D. I could start Mighty No. 9 but, as silly as it may sound, I’m holding out hope for them to fix the framerate issues on the PS4 version.

Using previously owned Rogers set top boxes

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rogers-set-top-box

Did you know you can use previously owned Rogers digital set top boxes? It takes time to get the whole thing sorted out but it is possible use a previously activated digital set top box on your account. All you have to do is the following:

  1. Ensure the cable box you are about to acquire has been removed from the previous owner’s account. They can do this by calling Rogers and giving them the box’s serial number (starts with SA or SC) for removal.
  2. Once they’ve confirmed that the cable box is no longer attached to an account, the new owner can call Rogers and submit the serial number for activation.

The deactivation process is time consuming and Rogers could potentially remove the wrong cable box from the account, so I would double check all your cable boxes are active before hanging up.

TekSavvy Day #8

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Finally. TekSavvy/Rogers activated my cable modem and I’m officially on TekSavvy’s cable internet service. So what happened? Why did Rogers need to send a tech to visit me? According to the tech, he was there just to 1) check my cable signal strength and 2) label the line as a third party line.

I don’t know why it takes so long to do that and why the folks at TekSavvy couldn’t tell me the reasoning behind the visit but it makes some sense. I’m just glad I can pack up Rogers’ cable modem and return it to them before they bill me for it.

With this ISP nonsense out of the way, I can get back to figuring out how I would like to set up my wiring cabinet for the house.

TekSavvy Day #5

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Activation delays continued with Teksavvy as Rogers and/or TekSavvy lost the provisioning ticket. My Rogers internet service is still up and running, but I have no idea how long that will last as I did request to have it disconnected on the 14th of June.

TekSavvy’s tech support resent the ticket on Friday, but I was then left a a voicemail about scheduling an activation date.

What? Rogers shouldn’t need to visit me since I have an active line already. That’s usually the case, however it looks like Rogers will have to visit me. And as of right now there is a 3 day window for that visit.

Great.

Update: I also got another order confirmation e-mail from them. That’s three order confirmations for the same activation. I sincerely hope I’m not being charged for service that I’m unable to use.

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