So your expensive Electrolux Induction range is beeping and has the dreaded error E15 code flashing on the instrument panel and you’re looking for workaround, fixes and answers.
Well, after spending 3 years or so scrounging for answers, I have finally put this issue to rest. Here are my suggestions ranging from simplest fix to most expensive. This issue plagued my parents’ Electrolux EW30IS6CJSB Induction Range but these fixes may be applicable to other models as well.
Clean the Rubber Gasket
Many owners in the comments have suggested that you clean the rubber gasket around the control panel as a first step. Unfortunately, my rubber gasket was already clean and it didn’t resolve my issue.
Lock the Touch Panel
Early on, the error E15 and beeping was popping up after the stove top was used. I was able to get away with simply locking the instrument panel by using the “Control Lock” function. This would suppress the beeping and eventually the E15 code would clear.
Power Cycle Range
In time, the error E15 code and beeping became more prevalent and locking the instrument panel wasn’t enough. Turning off the range at the circuit breaker for 10 minutes would clear the error for a brief period of time.
Error E15 vs E15 + F15
If the issue persists, it’s time to look into replacing parts. I was in the fortunate situation where I had access to a fully functioning range that I could swap parts with. With this in mind, I began digging into documentation and forums.
I found the “Factory Parts Catalog” here (PDF: 5995594321)
This is what the “Service Data Sheet” (PDF: 318127067) has to say about the error code E15:
15 – ESEC Self test fail. 1) Check harness going to ESEC-UIB connection. 2) Replace ESEC-UIB.
Armed with that and the suggestions posters mentioned on the Appliance Parts Pros forum, I ran through the following troubleshooting steps:
Checking Wiring Harness (Part #318402354)
Checked the wires between the oven relay board (Part# 316443916) and the ESEC-UIB (Part #316576452) to ensure they were all properly connected. I even swapped the wiring from the known working range but no luck.
Replacing the ESEC-UIB (Part #316576452)
The ESEC-UIB or Electronic Surface Element Control User Interface Board is located on the lower right hand side of the instrument panel. It is underneath the element controls.
Replacing the ESEC Relay Board (Part# 316443916)
Now we’re getting into the suggestions proposed by forum members. The ESEC Relay Board is a bit tricky to remove because it is nestled between a black plastic cover and the bottom of the touch panel. It’s possible to remove the board by unscrewing the Power Supply Board (Part# 316535200) that’s attached to the plastic cover. Once removed, you will reveal a hole that can access the Relay Board’s remaining screws.
Replacing the Touch Panel (Part # 318387122)
If all else fails, it’s time to replace the “Control Assembly, glass, black, w/interface” aka the touch panel. This is the most expensive part (excess of $1000 CAD) and the most difficult/annoying to replace. It requires you to remove the ribbon cables connecting the various boards to the touch panel, loosen screws that hold the glass top in place and pry away the touch panel itself.
Pro tip: The touch panel is held down by an adhesive strip along the front of the panel. I just rocked it back and forth until the adhesive weakened.
Once I replaced the touch panel, error code E15 did not return.
Replacing the Touch Panel’s ribbon cables?
I was hoping to save hundreds of dollars by replacing the ribbon cables connecting the touch panel and the ESEC-UIB but no luck. The error persisted.
happy with your-site
Thanks for the write-up, I got lucky and my E15 problem (that had gotten progressively worse) is now gone after changing 316576452.
I have the same problem with code E15 and before investing too much money to fix it, I would like to know how long have you corrected the problem? Has the problem really disappeared?
Oops. Missed this comment. It’s still fixed!
This fault is interesting. If any of the stove top elements are switched on, even very low on the warming element, the fault doesnt come on. About 5 mins after switching it off, it comes on. I am wondering if the there is a thermocouple that is slightly faulty.
My issue started after a self clean of the oven and the fault came on right at the end of the cycle.
I experience the same fault as Pilip. Initially to get around the E15 fault I would put a knife and a bit of water on the touch panel which will trigger E11 after a while, with this error you can turn on the stove top element on. Any recommendation on how to fix this issue?
Philip, I noticed the same: E15 does not come on if any of the elements are on. Since I am not using the center warmer, I disconnected its power on the relay board. When the disconnected warmer is “on” the controller does not throw E15. The root cause, however appears to be in the location of the board. On my range it is located in the middle of the oven wall, about 2 ft below the other control boards. I wish I noticed this unfortunate placement earlier. The relay board must be “toasted” by now.
Do you know where I can get the ribbon cable, it got damaged when we were changing the board…. Anyone?
Did you eventually found out ? I ve tthe same problem.
Unfortunately not. Sorry. I didn’t have to look for those parts.
If you leave the stove off and do not use it is it dangerous if not repaired?
Well I know what starts the E15 error code. I put my cell phone on the control panel for about 5 seconds and the error code came on. A few minutes later the beeping started.
I am in the process of changing the ESEC-UIB (Part #316576452) but I’ve been a bit rough with the grey cables that connects the board to the touchscreen. Would you have the part number for this ?
Would you consider changing the power supply (316535200 Board, power supply, 8V, (2)) for the ESEC-UIB (Part #316576452) ?
Just did the ESEC-UIB (Part #316576452) replacement after “tricking” the unit many times by pushing the door lock button to shut off the very annoying beep beep from error code E15. $150 circuit board did the trick. Taking the ribbon connections off the panel once it is dropped by removing the shiney phillips screws wasn’t a bad job if you take your TIME and use a tiny screwdriver to pry on first one end of the ribbon connection and then the other of each ribbon connection. Once you have the board dangling from the ribbons connected to the new board this is a 2 minute reconnect and re-install the shiney screws holding the board…need not put all the screws back as two is sufficient to hold the board in place. Same thing with the spring screws on either end of the control panel housing…. not necessary to put it back as the panel stays well put with the two bottom screws and the screws securing the corners of the panel to the frame. Those screws are hidden up in the corners and are NOT phillips head…use a square drive instead. Replacing this panel is a piece of cake compared to other jobs on the stove.
Hi William, just left a comment about the cooktop not working but the oven was still functioning properly with E15. Did you experience this?
Any help appreciated!
Has anyone experienced a problem where even with the E15 code beeping, the cooktop was not working but the oven still worked?
Deciding on what to try first! Thanks!
Mine is doing this now…did you find any answers?
Thank you for that detailed troubleshooting – I had the E15 error and changed the ESEC-UEIB – now works again. Although the board was over 200 Dollars, it saved me money by not calling someone in.
Hi. Thanks for this write up. My E-15 started with a spill on the touch panel – which would usually clear itself, but eventually with more use (and spills) it would not clear. It just beeped constantly. Called a repair service – they wouldn’t touch it. Solution in my case was to replace ESEC-UIB. Found the information on this site very helpful – especially the reference to part numbers – as I found the schematic difficult to follow and likely would have ended up ordering the wrong part. Thanks for spending the time to put this together.
Hi Rick. I have an new post (below) on the E15 error code on Electrolux induction stove. I see by your post, that you may already have fixed yours, but this info may be helpful going forward to prevent further issues. Good luck!
I have the freestanding version of this oven (cew30if6isa). I’m getting Error 15 now, and assume the parts are the exact same across different models of this oven, but the location would differ. Does anyone know where to find the parts catalog, etc. for this specific model?
Does this help? https://www.searspartsdirect.com/model-number/cew30if6isa/1412/0124111.html
Hi Max. Check out my reply below. I no longer have an E15 problem. Hope that helps!
FIXED!! I found an easy fix for mine after a year of frustration (error code 15) & having an experienced repair man come in, only to have him spend a half hour on the phone with his ‘troubleshooting company ‘. Bottom line was “Don’t spend the money in trying to get it fixed. It will cost thousands & there is no warranty on the parts, once they are installed.” He told me to just get rid of it. That visit cost me $150. For about a year, I would have occasional E15 codes on the 2 front burners. It progressively got worse, to the point that the stove didn’t even have to be on, it would continue to beep an error code. Just so that I wouldn’t have to keep flipping off the stove breaker, I would lock the stove & that would prevent the code from occurring. The FIX – Last week, I was cleaning off the stovetop & saw a crumb partially under the rubber seal. I took a flat plastic toothpick & started to slide it under the rubber to scrape out any debris. Well, I continued to scrape & clean to whole perimeter of the seal. There was a lot of accumulated dried debris from spills over the years, that I was able to remove. My stove is 7 years old but in excellent condition. I kept it locked during the cleanup. After a couple of days, I noticed that the error code E15 hadn’t gone off. I realized that the accumulated debris under the black rubber seal was equivalent to spills on the control panel. The only difference to spills, is the fact that it takes longer to accumulate debris over time, so it would make sense that the ‘problem ‘ would get progressively worse. I was also very diligent about wiping spills immediately & keeping the stovetop clean. Please try this before spending any money on ‘fixing’ it. You could save a lot of money. I sure hope that this works for you.
On another note, I have a very expensive Maytag fridge that was having issues with the water dispenser. The control panel on that would act up, freeze, reboot itself continually, and then be normal for a while, but it was always acting up. It too got progressively worse over time. When the repair man came to look at my stove, I asked him to get me an estimate for the fridge control panel. Well, it was going to be $1300.00 (incl taxes & installation). Geez, I could buy a new fridge for that! I decided not to replace it for the time being. Then, I had an thought. There were fridge magnets on the fridge (some were heavy guass ones). I removed all magnets, and after a couple of days, the control panel started to act more normal. It took about a month, before it was acting completely normal. I’m not a scientist, but I know that magnets definitely have an effect on electrical fields. If you have an issue, then keep magnets off of your appliances.
I hope that this information is helpful to anyone going through the same thing.
Apparently we cook more than we clean because cleaning the gasket did the trick. I was surprised how much junk built up under the gasket. We were getting e15 errors randomly but were getting worse, even when we weren’t using the range. Thank you for posting!!
Darn it. Storage rated getting the e15 error again. Oh well, at least the cooktop is clean.
Hi Bill. There may be a spot that you missed. Just go back & clean it again. Mine has been error free since. Good luck!
Just an FYI… it’s been almost 4 months & I haven’t had an error code yet. I hope that you all are getting the same results.
I too suffered by the E15 error code. Until I stumbled upon these comments suggesting cleaning under the control panel gasket. Used an old thin credit card and cut a bit of a hook on one of the corners. Then carefully slid it under the gasket and then moved it around the perimeter of the gasket. A lot of stuff came out and it immediately stopped the E15 code. Much cheaper solution than replacing electronic boards.
thank you very much for finding this tip and sharing it. This fixed the problem for the moment at no cost
E15 error code came up randomly one day after 7 years of trouble free operation. Turned the supply breaker off and then back on after a few minutes, but the E15 error persisted. Saw your post about cleaning under the gasket so decided to give it a try. With the power turned off, I used a fine metal skewer (the kind you use to lace up a turkey) and carefully ran it around the entire length of the gasket. Quite a bit of dried gunk came out! Powered back up and error code has cleared. It’s only been a week, but I’m cautiously optimistic that the problem has been resolved.
I noticed that the gasket does not provide a uniform seal with the touch panel glass, so not surprised by the buildup of dried spills. Over time this buildup is enough to confuse the capacitive touch-sensing circuits and the stove responds by throwing up the E15 code. That’s my theory.
Anyway, thanks for the advice. Probably saved myself $1,000 + in repair bills.
Three cheers for Maya! cleaning the rubber gasket around the control panel did the trick. It’s funny we’r meticulous about keeping that stovetop clean, but it seems tiny particles build up no matter what – regardless, cleaning the gasket with a toothpick and warm water has worked!!! Try it………..
any answers for a f14 error? induction works but oven does not.. as soon as i touch the control panel to turn oven on it flashes f14 thanks
I am having the same F14 error. I have tied turning off the power and spay the ribbon cable with connection cleaner without success. It looks like it can be touch panel or the display control board. Do you resolve your F14 error?
Does anyone have detailed instructions on how to disassemble the stove to install a new ESEC-UIB?
Hey Andy, instruction to change the UIB https://www.qsf5.com/2017/05/09/troubleshooting-the-electrolux-ew30is6cjsb/ but you should read Maya’s comment above. It makes a bunch of sense and for now, it looks like it might actually be the solution. John Hyslop
I too have had the annoying E15 code and alarm. I cleaned the control panel gasket and although there was not a lot of dried gunk there was some. No more code! First time since last night. Of course I tripped the breaker when the stove was not being used.
Thanks everyone for the input, very helpful!! Been having the same e15 on and off for a couple years, now, recently almsot non stop. Just tried the cleaning the gasket trick. Let ya know how it goes. Thanks Maya.
GLORIA R MACHADO
Thank you Maya,
I was just given a estimate of 1400.00 to fix my E-15 problem. Did not go for it. Just read your comment on how you fixed yours. Mind is sparkling clean, but, I’m getting up now and do exactly as you detailed your solution. Will let you know if it works.
Anyone have E21 issue? We went through the E15 issue and were told it was mostly moisture, for us it only happened when really humid. E15 has been gone for a couple years we are now on to E21…
just replaced my relay board, and thought i was good.. it was quite frustrating when i heard the beep two nights later. just read most of the post, and will also try to clean the gasket… (wish i started with that!)
I have been having this E15 error code for a while, intermittently and usually during hot and humid weather. But now it is constant and I cannot use burners. I tried Maya’s trick of cleaning the rubber gasket, does not solve the problem. I have read all the tricks posted.
I see that quite a few people have this issue. Has anyone tried talking to the manufacturer? It does not appear normal to me that so many people have the same problem on this top of the line appliance. I went to the retailer and the recommended talking to the company
We have exact same problem. Contacted Mississauga Canadian company. Told diagnostic needed. If over $1000 they MIGHT help out! That’s it.
Arrived home after 10 days away to be greeted by the familiar E15 “music”. Bought the free-standing range in 2011–and will never cook on anything other than induction.
The first thing I did, after unplugging the stove, was to clean the range top and the touch panel. I could see nothing. The next thing I did was to congratulate myself for buying a back-up $150 circuit board the last time, which was in January. I am always careful to clean up and remove all spills and moisture from the stovetop and under the control panel. It’s been 12 hours since the breaker was thrown and it is still beeping when I plug in the stove. Have not been able to use the lock or turn on any burner. I will replace the board, if I have to. In the meantime, I wanted to thank you, Maya and all.
I had a certified Electrolux repairperson exchange the existing mother board with the new one. I am still getting E15 errors but have been able to use all burners and oven if I throw the breaker and the lock. I am shopping for a new stove in the meantime and considering a touch panel replacement.
Does anyone have experience with a new touch panel? Is it working?
Has anyone found a new induction range they would recommend?
Thank you so much for the info on the E15 error. We’ve had our stove for many years and the E15 error was happening more and more frequently. We cleaned under the rubber with a toothpick. Wow, couldn’t believe how dirty. Never thought to clean under there. All has been good since, although only been a few days. Keeping our fingers crossed. Thanks again! :}
Gayle C Devall
Nellie, Read Maya’s comments above.
The E-15 would pop up after using the elements, had the board replaced, but Oven still worked, Technician said the ovens are on a different Board.
I also was having the same E15 error. I cleaned the rubber gasket and problem fixed!! Thanks for all the help!!
Guys, when you say cleaning the rubber gasket solved the issue E 15, is it the rubber around the touch control panel? The corners of the rubber seems to be stuck with some kind of glue. How detail does the cleaning need to be – does the rubber need to be taken off and cleaned or simply cleaning around it will work? Thanks in advance
Correct. It is the rubber around the touch control panel. People often clean underneath it because there may be debris or residue trapped underneath.
I have been having intermittent E15 errors as well, I was able to get the error to clear after locking the control wait a while and unlock. Now I am getting E11 error!
Tried cleaning the rubber gasket with no success, I replaced ESEC-UIB board and I am still getting E11 error?. Any suggestion will be appreciated
According to the Service Data Sheet:
11- Jammed key.
1) Verify if there is no mechanical interference in the Touch Panel area
(utensil, wire, etc…) Disconnect power, wait 30 seconds and reapply
power. If fault returns:
2) Verify harnesses between the ESEC-UIB and
the Touch Panel.
3) Replace ESEC-UIB.
4) Replace the Touch Panel.
Thanks for the info.
I did recommended step 1 to 3. Replacing touch panel is expensive! ~ $1000 cdn. I am considering buying a new range
I have been having intermittent E15 errors as well, I was able to get the error to clear after locking the control wait a while and unlock. Now I am getting E11 error!
Tried cleaning the rubber gasket with no success, I replaced ESEC-UIB board and I am still getting E11 error?. Any suggestion will be appreciated
I was experiencing the E15 error for a few months and it would reappear with no warning sometimes, and at others times while I was preheating or just turning on the burner. It was very annoying and I tried cleaning the gasket at different times. I tried locking and unlocking as well. Then when the error came up I would just start pushing random buttons on the burner pad until it went out. And it would after a few pushes. So the next time it happened I did the same thing and it went out. Eventually it stopped showing up and it was like I had restarted the control board and it stopped happening. So far so good. It has been months now.
Do you know which random buttons you pressed
Has anyone ever seen all elements lit up with three red rings and all on 8.8? This happened after experiencing error 15 like everyone else
Hello Reesa! Yes, the 3 red rings and 88 just started for me this week! I had the E15 error problem for a while now, well over a year. I used the usual bypass to get around the problem but it is annoying. The dreaded Red Rings 88 seems a bit worse though, it absolutely requires to cut off the power from my (short) experience thus far.
Note: I am just reading about the cleaning the gasket solution here…. will give it a shot
Hi Reesa and Nick,
I was having the E15 problem intermittently for a couple of years, and the cleaning worked for me until recently. Then intermittent beeps, when they briefly went away, I could turn on an element for a moment, then E15. Tried locking, power off at panel over night, everything. And now I have the three red rings for each element with the blue 8 (no beeping).
Has anyone diagnosed what the error is with the element indicators having the three red rings and blue 8s (after chronic E15 error)?
I changed out the UIB and two of the larger ribbon cables to fix my E15 error. I inadvertently destroyed one of the cables changing boards. (That poor connection might have been the root cause of the problem.) Unfortunately, the cables are not sold alone as a Field Replaceable Unit but are part of another board assembly which costs $1000. So I found replacement cables at Digi-Key. p/n SAM8876-ND, CABLE ASSEM 2MM 24POS F-F 6.0″. The cables are 6″ long instead of 4″ but are identical in all other ways. $14.41 instead of $1000. Nice! Love how the range works. Hate the service part.
That’s awesome. Thanks for sharing the part number!
I got the two cables from Digi-Key ( p/n SAM8876-ND, CABLE ASSEM 2MM 24POS F-F 6.0?), no more E15 & E11 errors on my range after replacing the cables a month ago. Thanks for sharing Mike
Paul, Mike, how did you guys managed to unplug the cable on the on the main board??
Here is service manual for the range..
For me, I loosened the UIB board and managed to unplugged the cable off the touch panel board by loosed the underneath cover of the touch panel
We have E15 code two years after we purchased this induction stove. We used all tricks turning out power, locking the control panel, hitting random keys, and cleaning gasket, etc. whenever the code popped up here and then. But this is its 8th year, starting a couple of days ago E15 stays all the time, no matter what and no beeping sound any more. We still can use all the burners, oven and timer using the touch panel, but heat level for the burners is no longer shown. Any suggestions?
You might need to go down the path of replacing parts. 🙁
Update: yes, we did go down the path of replacing parts. My friend tested wires first, they are all fine. He noticed right rear burn obviously was burned brown. He thought it was the problem of the burnt stove and replaced it, but E15 persisted. He then replaced 316576452 Board Power UIB, ordered on Amazon at $222.57 (tax included),
This time it’s relatively easier job to replace the board as is right under the touch panel for controlling the burners, just removing the side panels and front plastic cover, disconnect ribbon cables from old board. Once the new board was connected, before putting all the covers back we tested by putting on the power. The problem is solved! No more E15 any more, that started since the 2nd year and lasted for past 8 years. Hope this helps others who are as frustrated as we were in the past 8 years.
Hello all, got the E15 error and now have two boards that a repair guy is saying to replace it with – bill is over $1000. Is this even worth it. I cleaned the gasket. etc. Is this just a end of life sign. I need to decide to replace or buy a new slide in – I am not going induction again – too expensive for a place that I plan on selling in two years.
Only worth it if you plan to keep the stove. If the repair guy cannot guarantee that will fix it, I would consider passing on it if you are planning to buy a new stove anyways.
I am keeping my stove after replacing the touch panel. I will be moving with it as well because induction stoves are so expensive and I still like mine.
Corn farmer MN
Hi , everyone i recently have the E 15 trouble for my electrolux oven. I try cleaning a few part without succes. I decide to try replacing ESEC -UIB and than everything work fine. You can find the part ( #316576452 ) for 190$ canadian on amazon or the name of the store is Atelier G. Paquette in the province of Quebec. Good luck
Est-ce difficile de le changer?
J’ai la pièce mais j’aimerais un peu plus d’info.
I would like more info on how to change the part #316576452. Is it a way to get in touch with people in this thread. Thanks!
Thank you to share info! The PCB is provided with harness ? Best regards
Just found this video on YouTube that does not describe it perfectly, but you get a general idea on the steps involved to replace the board:
https://www.youtube.com/watch?v=frtU77dP1Q8 by FIX Appliances CA
I have been having the dreaded E15 for the past couple of years, on and off, but yesterday, there was nothing I could do to stop it… toothpick cleaning of the gasket as described above, locking the panel, unplugging it for minutes or hours… I just ordered the UIB and will try to fix it !
After changing my board, I agree with Peter’s comment below, the method shown in this video is more complex than the method that he describes in his comment !
I just replaced my UIB board to correct the E15 error and beeping and locked controls. The YouTube video wasn’t that helpful to assist in showing how to replace this board but once I figured it out where it was located it is relatively easy. No need to remove the oven door or the top burner cover. Simply remove the two front metal side panels with two screws each side. You have to lift and twist with the oven door at an open angle to remove these panels from the two raised screws hooked on the insides of the metal. Use a flashlight to see how it hooks in. Then remove the four screws holding the control panel underside plastic cover. A little more manoeuvring is required to twist and slide this out from the front. Once removed you can see the UIB board at the right underside of the control panel. Remove the 4/5 screws holding this in and then remove the power wires and ribbon cables. Simply squeeze the coloured plastic tabs on the power cables to remove these. The ribbon cables are a little more tricky. I used a small narrow flathead precision screwdriver to gently pry each side of the ribbon cable plastic until it was loose enough to pull out. Replace the board, plug in cables and put everything back in reverse order and all Is done. Hope this helps others doing the same easy repair. Bought my board off Amazon for $190 from the Quebec supplier like others. Good luck.
I replaced my UIB board using Peter’s description and it was much simpler than I thought… a few extra tips:
-to remove the side panels, you need to swing the bottom of the panel toward the front of the oven, this will disengage the two bottom pins and then you can more easily remove the panel from the top pin. Make sure that the oven door AND DRAWER are slightly open…
-the control panel underside plastic cover had SIX screws to remove in my case.
I took a few pictures which would help with the explanation and tips above, perhaps No_Style can contact me on my email and I can send them out for publication on this page, which was a GREAT help in my troubleshooting !!
Hoping that the $200 investment will make my oven last another 8 years !!!
We bought our model EW30IS6CJSB in 2012 and have had to deal with error codes all too frequently. On one occasion, the relay board had a burnt out resistor. This took me a long time to find, because the board is under the rear panel of the stove. You have to pull out the stove and remove about a dozen cross-head screws. I couldn’t identify the resistor, so I had to replace the whole circuit board. The new board labels it “R1” and I think it’s 22.1 ohms (but you should confirm this for yourself). I now have a few spare resistors so that I can avoid having to buy another new board at C$255 if it happens again.
I’ve tried Maya’s trick of cleaning under the touch panel seal, which has worked for E-15 several times. Not this time though. However, the seal has hardened over the years and now needs replacing anyway (I decided to remove it to clean more thoroughly and it broke in several places). Now I’m turning to the UIB board. If that doesn’t work, the stove will be headed to the recycling depot and I’ll be looking for a new one – and it won’t be Electrolux!
It’s reprehensible that manufacturers charge exorbitant prices for circuit boards that cost $5 to $10 to make.
This an up-date to my post above (August 25).
First, some background. Our current E-15 problem affected only the touch panel for the four stove-top “rings”; the controls on the left-hand side of the panel still worked fine. If I pulled the stove’s power plug, re-inserted it, and then tried to turn a ring on before the E-15 error message reappeared, the ring would work fine. This seemed to be telling me that the basic stove functions were fine, and that something else was triggering the error message and inhibiting the basic functions. The flashing/beeping of the error message was not consistent; the number of flashes/beeps varied. I started to wonder whether the cause of the problem was a border-line issue and that perhaps it would improve with time as had been the case in the past.
After about 36 hours, the error message stopped appearing. In the meantime, I had completely removed the rubber seal around the touch panel (destroying it in the process). I had also ordered a new seal and a new ESEC-UIB board, and had carefully and thoroughly cleaned the touch panel with isopropyl alcohol in preparation for the new seal We began to use the stove top again, albeit very carefully so as not to spill anything on it while it was without a seal.
The new parts arrived today. I have fitted the new seal, but not the new board, because I am convinced that the problem was contamination under the old seal and that the original circuit board is fine. Time will tell, I suppose. In the meantime, I encourage anyone who’s having the E-15 problem to try replacing the seal once repeated cleaning no longer works.
I found that, even after cleaning with assorted toothpicks and similar objects and then starting to remove the seal, there were clear signs of a greasy film under part of the seal – probably enough to trigger a border-line error eventually. This film probably dries out over a day or two after you stop using the stove causing the error message goes away. My new seal, which is a genuine Electrolux part (part number 318534402), is slightly larger in cross-section than the original seal, suggesting that error messages might become more frequent if a seal shrinks with the passage of time.
The new seal was not easy to fit, because the gap between the bezel and the touch panel is not constant on my stove and is very tight in a couple of places. I avoided using any kind of lubricant, because that would probably just trigger another round of error messages. However, I found that an artist’s palette knife was the key to tucking the seal into place; I don’t think I could have done it without this or a similar tool. At first glance, the seal appears to be too long, but it will fit without cutting if you take care to avoid stretching it and actively do the opposite.
A new seal wasn’t easy to find – many suppliers showed them as unavailable, while others showed them as being in stock but changed their minds at the checkout. One supplier stated in their Q&A section that this seal is for the whole stove top and that Electrolux doesn’t list a replacement seal for the touch panel; this is not correct – 318534402 is the correct part. I bought mine from easyapplianceparts.ca. Shipping was prompt (from Ontario, I think).
If this solves the problem for me, I will probably buy another seal for use sometime in the future; I don’t think they will become any easier to find and this is likely to be a long-term recurring problem. Of course, I might now have a spare ESEC-UIB board as well.
Good luck to all!
This is another up-date to my previous posts. Despite being extremely careful about keeping our touch panel clean, we still get the occasional E-15 error message. I have now convinced myself that there is more than one cause of this. The recent occurrences have been when we have left a large pot of hot liquid on the stove top with the elements turned off, such as a pan of hot oil after making chips, i.e. something that takes a long time to cool down.
I suspect that the stove has a monitoring system that checks the temperature of the stove top. If the top remains hot some time after the elements have been turned off, the system “thinks” that there’s an electrical short and shuts everything down. If we turn off the power at our main electrical supply panel and leave it off overnight, the stove will be fine in the morning. If we remember to move a hot pan off the stove top and onto a trivet on the counter top after cooking, we seem to avoid the E-15 problem.
My theory is that there’s a thermistor on a board somewhere which monitors temperature, and that this thermistor (or whatever it is) ages which results in the system tripping out earlier than intended. I have yet to investigate this further, so I would be very interested to hear comments from any electronics engineers who might read this.
2.5 months ago we had the beeping and the E 15 error code on our Electrolux 30″ slide in range model EW30ES6CGS7. Pissed around with the lock, shut off power for a while, read all the posts I could find. Left it shut off for 2 days. Twice the beeping and error came back. Finally after 3 weeks of issues it did not. Did everything suggested- cleaned the panel and the stovetop etc etc to no avail. It’s been working fine now for about a month. The only thing I read in a post or 2 that might have been the cause in our case was the mention of humidity. It was very hot and humid in my city for about 2 or 3 weeks in late June at the time of this problem. Did humidity cause havoc with the electronic control board? Ours is a 2007 model. I’m curious now to know what time of year others had their issues and whether humidity was high at the time of their problems. I’m thinking this was the case for us. I also identified 2 sites that advertised the electronic control board part # 316576612 for substantially less than the $400 to $600 range I found everywhere else. Salifain.com had it for 82.27 pounds, and jmiovans.com had it for $99 US. Both web pages looked almost identical in font and layout. Are these companies reliable/legit? Couldn’t find any feedback on either and am extremely leery of them for this reason. For now, all is well.
EW30ES65GSH purchased July 2012, E-15 code shortly after warranty expired:
I have had a nonfunctional range with the E-15 error code for 3 years, but I could not get consistent advice on how to fix it. I requested a quote for the repair from 4 service companies. They each sent out a technician, but none of them wanted to touch it after they researched the error code. They would not even quote a price. However, I could not bear to throw this beautiful range out.
I have researched this issue for over a year, and I have consulted with nearly every appliance parts supply company on the internet. I have gotten such a variety of suggested parts & prices to fix this problem, that it has made me very suspicious that any of them know what the solution was.
I went back to Electrolux for the third time, and requested technical assistance, thinking that maybe they had updated their repair protocol for this issue. Sept 2020, I got the following response to repair the E-15 error code … 1) check the harness, part# 318578321, $133.51, 2) replace the ESEC Relay Board, part# 316443916, $172.88, 3) replace the ESEC UIB Powerboard, part# 316576432, $181.94. This still did not make me feel confident that I was getting a reliable answer. I did not want to order all of these parts and risk not being able to return them … if you install it, you cannot return it.
So I proceeded to consult with many other online parts suppliers for technical advice. Some gave similar advice as Electrolux, and some were wildly different. For example, one supplier stated that part# 316576612, $452.34 was definitely the answer. There was a lot of pressure to order this part, but I declined. When I researched the part, I knew this was not what was needed as it was an oven control board (not my problem … the oven has always worked fine). In addition, the prices for these parts varied significantly … some include shipping, some did not … all had one commonality … they will not accept a return on an installed part, even though it is their recommendation that it is the part you need.
In the end, I ended up purchasing the ESEC UIB Powerboard part # 316576432, $154.53+shipping from Sears Parts Direct. They claimed to have the part in stock and ready to ship. Once I ordered it, the confirmation stated that it was backordered. That was upsetting … but the part actually shipped from Electrolux and it arrived within a week.
Installation Day : No instructions were included as promised. I referred to an online schematic that I found somewhere, and began disassembling the range. It was a process of removing screws and exterior parts as they could be freed up. Eventually I got to the location of the ESEC UIB Powerboard, under the touchpad on the right hand side when facing the range. The inspection of the harness didn’t provide any reason to suspect it was not working correctly, so I proceeded to disconnect the harness and ribbon connections on the board, unscrewed and removed it. The new board connected easily, and the range was plugged in and tested before reassembly.
Shizam !!! No beeping, and the elements all worked correctly. The reassembly took a little longer, but was eventually figured out.
I am so happy that I did not send this beauty to the landfill. The takeaway here is to not be pressured by these appliance parts companies. They are in the job of sales, and I don’t think they are invested in making sure you get the right part. They may work off of service bulletins for their advice, but more often than not, they are using Google for their repair protocol … just like we are !!! They admitted this when I told them I had read the same thing on a Google search.
I hope this helps with your repair as this is really a delightful appliance as long as it is working.
Getting the dreaded E15 message – but it disappeared after turning off the range overnight, leading me to believe it is a water issue under the seal by the control panel.
However, just in case, I ordered the ESEC UIB Board 316576452, Wiring Harness 318402354 and Relay Board 316443916 from sears Parts Direct. They offer a 180 return policy on unused parts in original packaging.
I searched several places for the parts – the harness was out of stock everywhere but Sears. I think the only part I really should have gotten was the rubber seal, which I may still do. We have a time constraint and have to have everything repaired by next week, thank you for all your advice.
Has anyone experienced a problem where even with the E21 code beeping, the cooktop was not working.
Deciding on what to try first! Thanks!
Please help. My Electrolux slide in induction stove completely stopped working as we were making supper. Any ideas? A total blank.
Apologies for the late reply, but a completely dead stove is very tough to troubleshoot for me. A professional is probably your best course of action.
Joel Joel Kendrick
e 31 Electrolux EWE301S65JSD
We finally decided to trash the stove after having it for 12 years and at least 6 years of intermittent error codes. Around 2 years ago we started cleaning under the gasket like Maya suggested and it greatly reduced error codes. 2 weeks ago another bunch of new error codes appeared and I couldn’t even find them on Google. Like Andrew I broke the gasket because it had gotten brittle with age and grease.
We are replacing it with a Frigidaire. It has the control panel in the front. The Electrolux is a design flaw, to put the control panel on top when food will spill on it. The current Electrolux model is built that way too but control panel is smaller.
Has anyone found the part number for the gasket around the touch controls? I want to replace it while I replace the ESEC-UIB board after years of intermittent E15s, usually in the spring when humidity/temprature changes the most. Could always fix with lock/circuit breaker, but it finally stopped responding to that.
In case it helps someone else, the part number for the gasket around the touch controls seems to be #318534402, but I will confirm when it arrives and I test it. It’s possible it’s the same as the one around the burner area and just trimmed to size if used in the front area.
Also finished replacing the UIB board a few hours ago, worked perfectly after years of intermittent E15s for a month every year.
So, had the dreaded E15, tried all of the things above – cleaning around the control panel, UIB board replaced, still getting E15. So my wife says ‘the stoves functions fine, it’s just the beeping that’s annoying. Can you just make the beeping stop?’. I said sure – so I simply disconnected the microspeaker on the UIB board. We still get the occasional E15, which mostly clears itself after a few minutes, and then we can use the stove. Brillant, and cheap.
Phil, what does the micro speaker on the UIB board look like? Does it look like the button battery? I want to disconnect mine.
Phil, never mind….got the speaker disconnected. Now I can use the oven without hearing the constant beeping.
Thanks, No_Style, for this great article! Also, thanks to everyone for your many comments and suggestions. I came across this article while searching for solutions to an E15 error on my Electrolux range model EW30ES65GSD. Although this article is about the induction range model (EW…IS…), the same E15 error occurred on my standard electric range (EW…ES…) so I figured I would try the same solutions mentioned here. I first tried thoroughly cleaning under the gasket as others had suggested but that didn’t clear the E15. I then bought a new gasket (part #318534402), disassembled the stove, cleaned the entire control panel with isopropyl alcohol, replaced the gasket and reassembled the stove. Still no luck!
At this point I decided to take a shot at the recommendation to replace the ESEC-UIB board. I searched 29 parts websites (including Amazon Prime with no shipping charges) and found that PartsDr.com was the cheapest. Note: the cost was still $220.17 plus $9.99 shipping plus tax. Anyway, for an almost $250 wager I thought I would go for it rather than go out and buy another range. My first try was a failure because I simply ordered the ESEC-UIB part noted in this article (part #316576452) and when I disassembled the stove to install the board, I found that the board had different wiring connectors than those that were on the board on my stove. I guess the induction range and standard electric range have different boards. Fortunately, looking more closely at the pictures on the PartsDr website and realizing that PartsDr has a feature to check compatibility with range model numbers, I was able to find the correct ESEC-UIB for my range. It was part #316576430. Also, it was fortunate that I never tried installing the first board so I was able to return it to PartsDr for the full cost and since I was ordering a replacement part with them, there was no restocking fee. All that I was out for this was the shipping cost to and from them.
In any case, replacing the board was a bit tricky but not extremely difficult though getting to the point where the board is accessible is somewhat involved. Although the video link below again is for an Electrolux induction range, I found it very helpful to determine the correct order to disassemble the stove to access the board:
Note: To access the board, all that needs to be done is remove the oven door, remove the side panels, remove the front plastic cover & disconnect the cables from the board. Some comments here said that you don’t have to remove the oven door but I found it to be very easy to remove the door and it made the accessibility to remove the side panels much easier. To remove the power cables, simply squeeze the plastic tabs on the connections. To remove the ribbon cables, as someone else suggested, use a small precision screwdriver to pry off. After replacing the board but before putting everything back, I put the power back on and tested everything. Everything worked great. In fact, I now have had it installed for almost a month now and still no E15!
Note one helpful point in the video was that it recommends using several small containers to keep the various screws separated according to where they are on the stove. I also highly recommend that you do this! Also, not shown in the video is the replacement of the board but the video gets you to that point early in the video. Note that almost all the screws on the stove and the board are square drive, not Phillips head.
Once the new board is in place, use the reverse of the disassembly process to put the stove back together.